*Disclaimer: this H264 setting is available on Android and Android TV only. I’ll accept a glitch if one should ever occur, but I won’t accept mysterious errors. My Xiaomi Mi 11 ‘officially’ supports level 6.1, but even there I disabled the maximum level for H264 as well. PLEX doesn’t recommend increasing the supported levels (which may cause glitches in playback), but I did anyway and it worked like a charm. Your device is probably perfectly capable of playing the file(s), even if not officially supported by your chipset. So go to Settings > Advanced > Player > Maximum level H264 > and set it to a higher level or disable it. When I tried playing a specific episode encoded I got an error because it was encoded at level 5.0. My Android TV stick ‘officially’ supports levels up to 4.1 (which is the ‘recommended’ level according to PLEX). It’s not always visible, but on certain systems, when you go to “file information”, you’ll see the level of h.264 compression. Increase your ‘maximum levels for H.264’ or even ‘disable’ them altogether in PLEX
It beats me why PLEX doesn’t try to play the original file in stead of just showing a playback error. You should change these settings anyway if you know the server doesn’t support transcoding to avoid errors. Set all video/audio settings to ‘maximum’ or ‘original’ quality.Turn off ‘dynamic resolution switching‘ (if available).Disable the ‘quality auto-adjustments’ & ‘Save mobile data’.So, in the PLEX app on your device go to settings > Quality and change every setting that could indicate any kind of transcoding: There’s a good chance though (perhaps with a little buffering) it will play the original file anyway. So if the server doesn’t support transcoding or doesn’t have enough resources available, PLEX simply won’t play the file. However(!) PLEX’s default settings will force transcoded content on mobile connections, or whenever it considers the internet connection isn’t fast enough. Force maximum/original quality in PLEX to avoid transcoding-related Unable to play media error Here are 3 potential solutions to common playback errors in the PLEX media apps, without resorting to complex server-side settings. A completely random “Unable to play media” error could ruin your entire evening, but fixing them can be easier than you’d think.
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